Help Desk
Welcome to the Woodmont College Help Desk!
If you are having trouble logging into your accounts, accessing your courses or any other technical issues, you are in the right place.
You can also chat with our tech support bot, below. You can always email tech.support@woodmontcollege.
Emails are responded to within 12 hours on business days.
Who should I contact?
Reaching out to the correct department will speed up the help process.
Financial Questions-
bursar@woodmontcollege.edu
Technical Issues-
tech.support@woodmontcollege.edu
Academic Advice-
academic.advisement@woodmontcollege.edu
Questions about course enrollment or course extensions-
registrar@woodmontcollege.edu
Questions about grades or course work-
The course instructor
With any other issues or concerns, please reach out to Student Services
student.services@woodmontcollege.edu
Before you contact us
Whenever you encounter a technical problem, you are always welcome to reach out to tech.support@woodmontcollege.edu.
This FAQ page is here to help you solve some problems on your own so that you don’t have to wait for us to get back to you but rather you can try to solve the problem on your own if it is after support hours or if it is very urgent.
Tech support will usually respond within 12 hours on business days. There is no support on Friday – Sunday.
When emailing tech support, please keep in mind these tips in order to get the issue resolved as quickly as possible:
- If you are locked out of one of your accounts, please state which account you are referring to. We get many emails stating “I can’t log into my account”. It is very helpful if you elaborate which account you can’t login to.
- In general, the more details you provide about the problem, the quicker and easier it is to solve. When there is a problem with one of your courses, always state what course, what week/Learning Skill, and what assignment you are having trouble with.
- If you are getting some sort of error message, it is always a good idea to send a screenshot or at least the exact wording of the error message.
Important Links
Moodle: https://woodmontcollege.edu/moodle
If you forgot your password, you can reset it by clicking on the Forgotten your username or password? link. Instructions for resetting your password will be sent to your college email.
Webmail: https://woodmontcollege.edu:2096/
If you forgot your password, unfortunately there is no way for you to reset it yourself. Please reach out to tech.support@woodmontcollege.edu and specify that you are locked out of your webmail.
LIRN: https://proxy.lirn.net/WoodmontCollege
There is a college username and password. If you do not have it, please reach out to registrar@woodmontcollege.edu.
Moodle FAQ
I forgot my username or password. What should I do?
When you try logging in to Moodle and get an invalid login error, it can mean one of two things-
- You are putting in the wrong username or password. You should try changing your password by clicking on the Forgotten your username or password? link. Then you can reset it by inputting your college email address and following the instructions.
- If, after trying that, you continue to get the invalid error- your account was probably suspended due to inactivity or an unpaid balance. If this is the case, please reach out to tech.support@woodmontcollege.edu.
I get an error when I try responding to a Discussion Board
If you get a syntax error when you try to respond to a discussion board, this usually indicates that your filter is blocking something.
The Gentech filter is known to cause this issue and can be fixed by reaching out directly to Gentech.
I completed all of my assignments but my final is still locked
Hover over the final tile to see which assignments are still not marked as completed. If you did complete those assignments (and passed them), email tech support for help.
HonorLock FAQ
All exams are proctored by HonorLock.
If you are confused about how to begin, please take this short tutorial to get familiar with the system.
https://prep.honorlock.com/
For specific questions and issues- please see below.
I can't install the HonorLock chrome extension. When I try to download it, I get an error
This is caused by your filter. Reach out to your filtering company and ask them to unblock the HonorLock extension.
If you are using Techloq, you should consider joining the Woodmont College reseller list. This way all of the links you need for college work will automatically be available.
To join the Woodmont list, email Techloq support and ask them to add you to the Woodmont reseller list. Once they confirm that you were added, email tech.support@woodmontcollege.edu and we will add the whitelist to your Techloq account.
